Terms

Terms of Service

Last updated 18 September 2026

These terms apply to the Pakkausvastuu service provided by Kanto Systems Oy ("Pakkausvastuu", "we"). The service is available only to companies and other traders ("customer"). Consumer protection law does not apply.

1. What the service includes

Pakkausvastuu handles the customer's packaging extended producer responsibility (EPR) obligations in the EU countries the customer selects ("active countries"). Each active country includes:

  • a free obligation check before ordering: an assessment of whether the customer has an obligation in that country;
  • registration in the national producer register and the required mandates;
  • arranging an authorised representative in every active country where the customer has no establishment of its own;
  • arranging membership of a producer responsibility organisation (PRO);
  • periodic reports based on the data the customer provides, and deadline monitoring;
  • one invoice showing the service fee and the actual PRO/representative cost separately.

The PRO's and authorised representative's actual cost — including weight-based fees, fixed and minimum fees, and the representative's own fee — is not included in the service fee, and is invoiced to the customer separately under section 6.

The service does not include anything else. For example, the following are not included in the service, and this list is not limited to them, unless agreed separately in writing including the price:

  • the customer's domestic producer responsibility in Finland;
  • other EPR streams such as electrical and electronic equipment, batteries, textiles or single-use plastics;
  • authority, audit and notary costs in countries priced on request;
  • packaging design, labelling, recyclability assessments and the product requirements of the PPWR;
  • legal advice or representation in proceedings before authorities.

2. How the contract is formed

The customer submits a quote request. We carry out the free obligation check and send a quote by email listing the countries, per-country service fees, an estimate of the actual cost and the required mandates. The contract is formed when the customer approves the quote in writing, for example by replying to that email. Before approval we charge nothing and make no registrations. The contract is made country by country, and the customer can add countries later.

3. Customer obligations

  • The customer provides accurate and complete information about its company, packaging, materials, weights and sales volumes, and notifies changes within 30 days. Reports are prepared from the customer's data and Pakkausvastuu does not physically verify them.
  • The customer signs the required powers of attorney and provides the documents the destination country requires, notarised where needed, without undue delay.
  • The customer is responsible for having the right to place its products on the destination market and for the products and packaging meeting other legal requirements.
  • The customer appoints a contact person and responds to our information requests within a reasonable time. A missed deadline caused by the customer's delay is not Pakkausvastuu's responsibility.
  • The statutory producer responsibility remains with the customer. Pakkausvastuu acts as the customer's agent and service provider, not as the producer.

4. Mandate and partners

The customer authorises Pakkausvastuu and the partners it names to make registrations, memberships, reports and payments on the customer's behalf. The authorised representative role in each country is performed by an EU-established partner named in the quote. The terms of the destination country's authority and PRO bind the customer to the extent they concern the producer, and we provide them as an attachment to the quote. If a country's named authorised representative ceases operating or we can no longer use them, we may appoint a replacement EU-established partner without the customer's separate approval, provided the price does not change. We will notify the customer of the change. If the replacement partner's price changes, we reserve the right to negotiate the price change with the customer; the customer is then entitled to cancel the service for that country if it is unwilling or unable to accept the price change resulting from the external party. However, any fixed base fee already paid will not be refunded in that case.

5. Prices and payment

  • The price consists of two itemised parts: a fixed, per-country service fee according to the price list, and the PRO's or representative's actual cost described in section 6. The first-year service fee includes registrations and is higher than subsequent years. Volume discounts are calculated from the number of active countries and apply to the service fee, including its first-year registration premium — not to the actual cost. Prices exclude VAT.
  • The service fee is confirmed in the quote and is binding for the contract period. The actual cost varies as described in section 6.
  • We invoice the annual price in advance at the start of the contract period. Payment terms are 14 days net. Late payment interest follows the Finnish Interest Act, and collection costs are charged.
  • Countries added later are invoiced pro rata from the date of addition to the end of the contract period.
  • If an invoice remains unpaid 30 days after the due date, we may suspend reporting and new registrations. Consequences of the suspension are the customer's responsibility.

6. External fees and annual reconciliation

  • The PRO's and authorised representative's actual cost — weight-based fees, fixed and minimum fees, and the representative's own fee — is invoiced to the customer in full, at the official tariff or the partner's invoice, without markup. We estimate it before the start from the information the customer reports.
  • Reported and actual packaging volumes are reconciled annually. The difference is invoiced or credited.
  • Authority, audit and notary costs in countries priced on request are invoiced as incurred and are stated in the quote.
  • PRO tariffs and authority fees typically change at the turn of the year. We review the price list annually and announce the renewal price at least 60 days before the new period. If the customer does not accept the change, it may terminate the country under section 7.

7. Term and termination

  • The contract period is 12 months per country from approval. It renews automatically for 12 months at a time unless either party terminates it in writing at least 30 days before the end of the period.
  • The customer may terminate an individual country while others continue. The volume discount is recalculated.
  • Either party may terminate the contract for a material breach that is not remedied within 14 days of a written notice.
  • On termination we hand over registration numbers, contract details and the latest reports. The registration and PRO membership in the destination country are in the customer's name and may continue under their own terms. We explain what the customer must do to end or transfer them, but handling them after termination is not part of the service.
  • Annual fees paid in advance are not refunded unless termination is due to a material breach by Pakkausvastuu.

8. Liability

  • Pakkausvastuu acts with care and professionally, and verifies country-specific requirements against a live source before registering. The service is not legal advice. The obligation check is an assessment based on the information the customer provides and the rules at the time of the check.
  • Pakkausvastuu is not liable for loss caused by incorrect or incomplete information from the customer, the customer's delay, the actions or processing times of an authority or PRO, changes in legislation or tariffs, or force majeure.
  • If an error by Pakkausvastuu causes the customer a fee imposed by an authority or other direct loss, Pakkausvastuu's liability is limited to the annual price of the country concerned for that contract period. Total liability for all loss in a contract period is limited to the service fees the customer paid for that period.
  • Pakkausvastuu is not liable for indirect loss such as lost profit, interruption of sales on a marketplace or damage to reputation.
  • Claims must be made in writing within three months of the customer discovering, or when it should have discovered, the loss.

9. Confidentiality and data protection

Each party keeps the other party's trade secrets confidential, including packaging, sales and pricing data, and uses them only for the purposes of this contract. This does not cover information that must be disclosed to an authority, PRO or representative to deliver the service. Processing of personal data is described in the privacy notice. Where we process personal data on the customer's behalf, a data processing agreement under GDPR Article 28 also applies, available on request.

10. Assignment

Pakkausvastuu may assign this contract, in whole or in part, to another EU-established company as part of a transfer of its business or a part of it, or a change of control, provided the assignee agrees to these terms and continues the service on equivalent terms. We will notify the customer of the assignment in writing at least 30 days in advance. The customer is then entitled to terminate the contract to end before the assignment takes effect if it does not wish to continue with the assignee. The customer may not assign this contract to a third party without Pakkausvastuu's written consent.

11. Changes to these terms

We may change these terms by notifying the customer at least 30 days before the change takes effect. The change applies from the start of the next contract period, unless it results from a change in law. If the customer does not accept the change, it may terminate the contract before the change takes effect.

12. Governing law and disputes

This contract is governed by Finnish law. Disputes are first addressed through negotiation for at least 60 days. Failing that, they are settled by the District Court of Helsinki.

13. Contact

Kanto Systems Oy (Finnish business ID 3636096-4, VAT FI36360964). Email: info@kantoeco.fi.